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March 19, 2013

Salesforce Announces New Version of Chatter

By Rahul Arora, TMCnet Contributor (News - Alert), the enterprise cloud computing company, recently announced that it is all set to launch the newer version of Salesforce Chatter, an enterprise social network. With the new version, companies will be able to access, create and act on customer information within Salesforce – all in the Chatter feed, from any device.

With Salesforce Chatter, users can access his/her files right in thier browser. They can also share the files securely with a simple drag and drop. They can make comments on files, track version control, and subscribe to receive updates about any changes. The users can also monitor the people, groups, and projects in one spot. With real-time feeds, the teams will work together on fast-moving issues such as sales pursuits, customer projects and marketing campaigns.

The users can form groups that help their teams get organized, share information, collaborate on documents, and work more productively to get things done. They can also set up private groups to work privately on sensitive projects with specific colleagues or public groups for information that's relevant to the whole company.

"Companies are grappling with the new business world where every customer has a voice through social and mobile technologies and expectations for immediate engagement," said Nasi Jazayeri, EVP and GM of Salesforce Chatter,

"The new Salesforce Chatter delivers the next generation of social and mobile CRM to customer companies, transforming the way they connect with their customers in entirely new ways. Now every company employee can put the customer first to deliver amazing sales, service or marketing experiences right from the feed."

Salesforce customer Vodafone (News - Alert) also had a thing to say about the Chatter. "Vodafone Australia's thousands of retail employees - spread across hundreds of stores throughout the country - are mobile users. Chatter helps them stay connected to one another and provides a bridge to our corporate office functions and information," said Murray Elliott, social systems manager, Vodafone Australia. "With a few quick words and a tap, employees can access up-to-date information, opinions, and expert help for optimizing customer sales and service interactions. Chatter has helped us create a real sense of community internally and has given us the ability to stay in touch and up-to-date like never before."

Edited by Brooke Neuman

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